CYCLEWAY PAYMENT, SHIPPING & RETURN POLICY

FREE SHIPPING

• Accessories: Free shipping on orders over R3,500.
• Bicycles: Free shipping on orders over R10,000.
• Note: Sale and clearance items are excluded from free shipping. Standard shipping rates will apply.

PAYMENTS

Standard Orders

• Full payment must reflect in Cycleway’s bank account before any goods are released or shipped.
• Email proof of payment (POP) to: office@cycleway.co.za

Cash Deposits

• Only pay cash in-store.
• Bank deposit fees will be charged to the customer’s account if cash is deposited directly into Cycleway’s bank account.

RETURNS & EXCHANGES

General Return Policy

• Returns are accepted within 15 calendar days from the date of purchase.
• Items must be unused, in original packaging, and accompanied by a valid receipt or proof of purchase.
• Returns after 15 days will not be accepted.
• All returns are subject to a 15% handling fee.

Refunds

• Once returned items are received and inspected, you will be notified within a reasonable time whether your return is approved.
• If approved, refunds will be processed to the original payment method.
• Only regular-priced items qualify for refunds / returns.
• Sale and clearance items are non-refundable.

Exchanges

• Exchanges are only offered for defective or damaged items.
• To report a defect, contact us at (015) 296 3411 immediately with a description and photo(s) of the issue.

Return the defective product to:

Cycleway, Unit 5, Gateway Park, CO Veldsplaat & Moufhe Street, Magna Via, Polokwane

• If the item is found defective after inspection, a replacement will be issued. If no replacement is available, a refund may be offered.

 

SPECIAL ORDERS

• Items specially ordered on request are non-refundable, unless found defective.
• If a return is approved, all return shipping and handling costs will be the responsibility of the customer.
• Additional supplier return fees may apply.
• All special-order returns are at Cycleway’s discretion.

NON-RETURNABLE / NON-EXCHANGEABLE ITEMS

•  The following items are final sale and not eligible for return or exchange:
  • Tyres
  • Sealants
  • Lubricants
  • Any product sold under Sale or Clearance categories
• Exceptions may be made only at the discretion of Cycleway Management.
• Terms and conditions apply.

SHIPPING & DELIVERY

Returns

• Customers are responsible for the cost and insurance of return shipping.
• Send returns to: Cycleway, Unit 5, Gateway Park, CO Veldsplaat & Moufhe Street, Magna Via, Polokwane
• We are not liable for lost or damaged return shipments.
• Shipping fees are non-refundable.

Delivery Timeline

• In-stock items: Delivery within 1–5 working days.
• Supplier items: Delivery within 2–9 working days, subject to supplier stock availability.

Shipping Disclaimer

• Deliveries are fulfilled via 3rd party couriers.
• Cycleway is not liable for delays once goods are handed to the courier.

International Shipping

• Shipping outside South Africa is currently unavailable.

WARRANTY POLICY

Products may carry manufacturer warranties. Warranty claims must include a valid proof of purchase and meet the manufacturer’s conditions.

Important:

• All courier costs related to warranty processing are for the client’s account.
• Labour, replacement parts, and any required consumables are also the client’s responsibility.
• Damage caused by misuse or regular wear-and-tear is not covered under warranty.

For all queries, contact us at:
📧 office@cycleway.co.za | 📞 (015) 296 3411